shipping & returns
All orders ship within 5-7 business days. Shipping varies for bulk orders and customized candles due to an increase in production time. Production on orders does NOT begin until payment is received. Once your order has shipped, you will receive an email that contains pertinent information and tracking details related to your purchase. Items typically arrive within 5 business days, but this is subject to change depending on where your order is being shipped from. Our luxury candles are hand- poured and made from 100% soy wax so that you can get a longer, cleaner burn. We are dedicated to providing our customers with a quality product that they can use to ignite their inspiration and fill their home or business with the lasting aroma of our candles.
If for any reason you are dissatisfied with your order, please email us within 5 days of delivery so that we may issue a replacement or refund. Your order must not be used and our merchandise must be in its original condition to be in compliance with our return policy. Refunds are issued on a case-by-case basis. If your purchased items happen to be damaged, contact us immediately via email at about this issue or within 3 business days of receipt of your item(s) so that we may accommodate you.